RETURNS

01

Returning Items

To begin a return, all items must be in new and unworn condition with all original packaging/tags.

02

Shipping Items

To ship your new/unworn items, you will need to get a shipping label and return the items to us.

03

Processing

Once we receive the returned items, we ask for 3-5 businesses day to be processed.

04

Refund
After the returned items are inspected & processed, a store credit will be emailed to you!

*WE ONLY OFFER STORE CREDIT FOR RETURNS! WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT!* 

Return Policy

We really hope you love your items you ordered, but just in case you aren’t happy with something here is everything you need to know about returning!

  • PLEASE ENCLOSE ORIGINAL RECEIPT WHEN SENDING YOUR RETURN SO WE CAN LOCATE YOUR ORDER MORE EFFICIENTLY. PLEASE INCLUDE ANY NOTES (WRITTEN OR VIA EMAIL) AS TO WHY IT IS BEING RETURNED.
  • PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT!
  • DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING MERCHANDISE OR CANNOT BE RETURNED.
  • RETURNS MUST BE RECEIVED WITHIN 14 DAYS FROM THE DELIVERY DATE IN ORDER TO RECEIVE STORE CREDIT.
  • ITEMS MUST BE UNWORN, WITH TAGS ATTACHED AND UNWASHED. WE RESERVE THE RIGHT TO REFUSE OR GIVE PARTIAL REFUNDS BASED ON THE CONDITION OF THE ITEM.
  • ITEMS THAT APPEAR TO BE WORN, HAVE STAINS, PET HAIRS OR HAVE ODOR (CIGARETTE SMOKE, DEODORANT, ETC.) WILL NOT BE ACCEPTED.
  • ALL RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS. STORE CREDIT WILL BE SENT VIA EMAIL.
  • THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. WE DO RECOMMEND USING A SHIPPING METHOD THAT PROVIDES A TRACKING NUMBER FOR YOUR REFERENCE.
  • IF YOU SEND BACK AN ITEM THAT DOES NOT QUALIFY FOR A RETURN OR WE RECEIVE A PACKAGE BACK FROM THE SHIPPING CARRIER DUE TO THE ADDRESS PROVIDED BEING UNDELIVERABLE, WE WILL SEND YOU AN EMAIL. ONCE YOU RECEIVE THE EMAIL YOU WILL BE RESPONSIBLE TO CALL AND PAY A $6 RETURN SHIPPING CHARGE. WE WILL HOLD NON-RETURNABLE MERCHANDISE OR PACKAGES RETURNED BY THE SHIPPING CARRIER FOR 14 DAYS. IF YOU HAVE NOT CALLED AFTER 14 DAYS THE ITEMS WILL THEN BE DONATED TO CHARITY.

Final Sale

  • DISCOUNT CODES OF 35% OR MORE WILL BE FINAL SALE AND CANNOT BE RETURNED BACK TO US.
  • ALL CLEARANCE, SALE ITEMS, FLASH SALE ITEMS, PRE-ORDERS AND ACCESSORIES ARE FINAL SALE.

Defects or Flawed Items

  • FROM TIME TO TIME, A DEFECT OR FLAW IN AN ITEM GETS BY US AS WE TRY EXTREMELY HARD TO INSPECT OUR ITEMS BEFORE THEY ARE SENT OUT! IF YOU EXPERIENCE A FLAWED ITEM, PLEASE TAKE A PHOTO OF THE DAMAGE/FLAW AND EMAIL US IMMEDIATELY AT SUPPORT@WESTERIAWEAR.COM AND WE WILL GET BACK TO YOU WITHIN 2 BUSINESS DAYS!
  • WE ARE NOT RESPONSIBLE FOR DAMAGES TO CLOTHING CAUSED BY IMPROPER CARE OF HANDLING, OR INCORRECT SIZING.
  • EXACT COLORS OF MERCHANDISE MAY VARY DUE TO PHOTOGRAPHY LENSES, INDOOR/OUTDOOR LIGHTING, AND COMPUTER MONITOR RESOLUTIONS. CLOTHING PATTERNS MAY ALSO VARY. THESE SITUATIONS DO NOT QUALIFY AS DEFECTS AND THE BUYER WILL PAY RETURN SHIPPING IF A RETURN IS ATTEMPTED.

Return Address:

Westeria Wear Boutique

P.O. Box 151961

Cape Coral, FL 33915